• Our opening hours are from: Monday to Friday: 8:00 AM – 5:30 PM Saturday: 9:00 AM – 1:00 PM (Including Service Dept. & Quick Lane®)
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L.G. Smith Boulevard 112 Oranjestad, Aruba
Tel: +(297) 524 4444
WhatsApp: +(297) 524 4480
info@yrausquin.com
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We Are Hiring a BDC coördinator

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Job summary
The Business Development Center Coordinator’s core duty and responsibility is to provide outstanding customer service support to all internal and external relations. The Business Development Center Coordinator’s is the central point of all the information the company’s customers need. In order to ensure high customer satisfaction, the Business Development Center Coordinator’s provides information, responds to inquiries about products and services, and ensures that all of its customers are handled fairly and promptly. The Business Development Center Coordinator’s acts as the first point of contact for its internal customers (departments) and their customers, making sure that all customer inquiries are addressed. On any given day, a variety of tasks may be performed.

General

  • Provide information by answering questions and requests.
  • Ensure maximum customer satisfaction and loyalty, whilst working together with other departments.
  • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional societies.
  • Maintain high ethical standards in daily activities.
  • Prioritize work to ensure all deadlines are met.
  • Address client complaints and refer them to the appropriate manager for additional follow-up and resolution.
  • Maintain a clean and professional environment.
  • Take initiatives to help others in the company as needed or required.
  • Assist Host / Hostess accommodating waiting customers in the Showroom.
  • Responsible for other duties as assigned and/or required by business need.
  • Submit the daily appointment sheet, and daily update of clients’ concern.


Business Development Center

  • Provide information by addressing all inquiries, concerns, and complaints of customers and colleagues.
  • Create letters, postcards, WhatsApp messages, and e-mails based on a pre-defined timeline for follow-up and appointment reminders.
  • Track and document all activities and customer interactions in the customer relationship management (CRM) system.
  • Ensure that appointments are scheduled, confirmed, and posted in the DMS/CRM system and no-show customers are contacted and rescheduled.
  • Maintain the customer information in the database.
  • Ensure that the transportation schedule is up to date and all pick-ups and drop-offs are coordinated properly.
  • Collaborate with internal teams to align strategies and ensure a seamless customer experience.
  • Coordinate with the team to schedule appointments and facilitate customer visits.
  • Forward any customer concerns to correct Departmental Manager and follow-up.


Sales

  • Contact customers based on current marketing initiatives.
  • Respond to customer inquiries, requests, and complaints.
  • Contact customers to schedule a sales appointment.
  • Maintain a clean and presentable counter at all times.
  • Greet, welcome, direct, and announce customers in a friendly and courteous manner.
  • Create new lead for sales using CRM.


Parts

  • Send parts arrival note to concerned department with ETA’s, if available.
  • Follow up on parts orders to keep customers and Parts department informed on the status.
  • Notify the customer of new parts arrivals and arrange the necessary appointment(s).
  • Complete the necessary reports for Parts Management.
  • Establish good relationship with any local and international companies when dealing on the daily.


Service / Body Shop / Lease

  • Inform customers on parts order status, including back orders.
  • Follow up with Bodyshop customers or insurance, paying party, for quotation approval.
  • Follow up with and/or update Body Shop customers on the status of their insurance approval.
  • Update Audatex Claims Solutions Group Program according to process.
  • Update Yrausquin Rental sheet.
  • Arrange replacement vehicle for lease/fleet customers.
  • Notify departments, as needed, about replacement vehicles for lease and/or fleet customers.
  • Contact and inform customers on recalls and make the necessary appointments.
  • Schedule a DTI inspection for lease/fleet customers.
  • Minimal MAVO diploma or equivalent preferred.
  • At least 1 year experience in a similar position, or as a help desk or customer service agent, administration knowledge is a plus.
  • Ability to manage own time efficiently.
  • Take initiative and work well unsupervised.
  • Ability to maintain a professional appearance and interact positively with others.
  • Able to work under stress.
  • Customer friendly.
  • Organizational skills.
  • Discreet and reliable.
  • Effective and efficient communication skills.
  • Proficient reading and verbal communication skills in English, Spanish, Papiamento, and Dutch.
  • Should have basic computer skills and be capable of utilizing the computer as an appropriate daily tool. Proficient in using Microsoft Word, Excel, Outlook, all Certified Dealer Software.