We Are Hiring a Sales Development Specialist
Job summary
Main Duties and Responsibilities
General
Provide information by answering questions and requests.
Ensure maximum customer satisfaction and loyalty, whilst working together with other departments.
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Maintain high ethical standards in daily activities.
Prioritize work to ensure all deadlines are met.
Address client complaints and refer them to the appropriate manager for additional follow-up and resolution.
Maintain a clean and professional environment.
Take initiatives to help others in the company as needed or required.
Assist Host / Hostess accommodating waiting customers in the Showroom.
Responsible for other duties as assigned and/or required by business need.
Business Development Center Sales activities
- Identify and research potential customers through various communications channels, including online research by using the Lead Funnel Management.
- Qualify leads by assessing their needs, budget, and purchasing timeline to determine their potential as customers by using Lead qualifications, A, B, C and D Method1
- Conduct outbound sales activities, such as cold calling, email campaigns, and social media outreach, to generate leads and create sales opportunities.
- Build and nurture relationships with prospects.
Contact customers timely for an ESP upsell.
Support effective sales presentations and product demonstrations to showcase the dealership’s offering and address customer needs as per established company process.
Follow up with online leads in a timely and persistent manner, maintaining regular communication to move them through the sales funnel including and the administration as per company established process.
Collaborate with internal teams to align strategies and ensure a seamless customer experience.
Take initiative and contribute to the marketing input as needed.
Coordinate with the sales team to schedule appointments and facilitate customer visits.
Ensure that appointments are scheduled, confirmed and posted in the CRM system and no-show customers are contacted and rescheduled.
Provide information by addressing all inquiries, concerns, and complaints of customers and colleagues.
Create WhatsApp messages, and emails based on a pre-defined timeline for follow-up and sales appointment reminders
Track and documents all activities and customer interactions in the customer relationship management (CRM) system
Maintain the customer information in the database.
Maintain the client database to make sure the sales team can access current information on all leads.
Maintain a clean and presentable counter at all times.
Greet, welcome, direct, and announce customers in a friendly and courteous manner.
Create new lead for sales using CRM.
Receive inbound calls on new and pre-owned vehicles with a goal to try to establish a firm appointment date and time from the prospect customer to visit dealership. Print out all necessary documentation from the DMS to add to customer file
Prepare MIT: Memorandum of registration
Assist in compliance process by follow up for documentation and uploading to connect ID
Assist in delivery checklist form
Assist with first service appointment if not made
Position requirements & skills
Minimal MAVO diploma or equivalent preferred
At least 1 year experience in business development, sales, or customer service roles, preferably within the automotive industry
Strong prospecting and negotiation skills, with the ability to identify and convert sales opportunities
Results-oriented mindset with a track record of meeting or exceeding sales targets
Familiarity with customer relationship management (CRM) systems and sales tools
Self-motivated and proactive, with the ability to work independently and as part of a team
Proficiency in using computer systems, software, and technological tools relevant to the role
Proficient reading and writing skills in English, Spanish, Papiamento, and Dutch (or Dutch, the official language in Aruba) is preferred
Should have basic computer skills and be capable of utilizing the computer as an appropriate daily tool. Proficient in using Microsoft Word, Excel, Outlook, all Certified Dealer Software
Ability to manage own time efficiently
Take initiative and work well unsupervised
Ability to maintain a professional appearance and interact positively with others.
Able to work under stress.
Customer friendly
Discreet and reliable
