We Are Hiring a Sales Development Specialist
Job summary
Main Duties and Responsibilities
General
- Provide information by answering questions and requests.
- Ensure maximum customer satisfaction and loyalty, whilst working together with other departments.
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Maintain high ethical standards in daily activities.
- Prioritize work to ensure all deadlines are met.
- Address client complaints and refer them to the appropriate manager for additional follow-up and resolution.
- Maintain a clean and professional environment.
- Take initiatives to help others in the company as needed or required.
- Assist Host / Hostess accommodating waiting customers in the Showroom.
- Responsible for other duties as assigned and/or required by business need.
Business Development Center Sales activities
- Identify and research potential customers through various communications channels, including online research by using the Lead Funnel Management.
- Qualify leads by assessing their needs, budget, and purchasing timeline to determine their potential as customers by using Lead qualifications, A, B, C and D Method.
- Conduct outbound sales activities, such as cold calling, email campaigns, and social media outreach, to generate leads and create sales opportunities.
- Build and nurture relationships with prospects.
- Contact customers timely for an ESP upsell.
- Support effective sales presentations and product demonstrations to showcase the dealership’s offering and address customer needs as per established company process.
- Follow up with online leads in a timely and persistent manner, maintaining regular communication to move them through the sales funnel including and the administration as per company established process.
- Collaborate with internal teams to align strategies and ensure a seamless customer experience.
- Take initiative and contribute to the marketing input as needed.
- Coordinate with the sales team to schedule appointments and facilitate customer visits.
- Ensure that appointments are scheduled, confirmed and posted in the CRM system and no-show customers are contacted and rescheduled.
- Provide information by addressing all inquiries, concerns, and complaints of customers and colleagues.
- Create WhatsApp messages, and emails based on a pre-defined timeline for follow-up and sales appointment reminders
- Track and documents all activities and customer interactions in the customer relationship management (CRM) system
- Maintain the customer information in the database.
- Maintain the client database to make sure the sales team can access current information on all leads.
- Maintain a clean and presentable counter at all times.
- Greet, welcome, direct, and announce customers in a friendly and courteous manner.
- Create new lead for sales using CRM.
- Receive inbound calls on new and pre-owned vehicles with a goal to try to establish a firm appointment date and time from the prospect customer to visit dealership. Print out all necessary documentation from the DMS to add to customer file
- Prepare MIT: Memorandum of registration
- Assist in compliance process by follow up for documentation and uploading to connect ID
- Assist in delivery checklist form
- Assist with first service appointment if not made
Position requirements & skills
- Minimal MAVO diploma or equivalent preferred
- At least 1 year experience in business development, sales, or customer service roles, preferably within the automotive industry
- Strong prospecting and negotiation skills, with the ability to identify and convert sales opportunities
- Results-oriented mindset with a track record of meeting or exceeding sales targets
- Familiarity with customer relationship management (CRM) systems and sales tools
- Self-motivated and proactive, with the ability to work independently and as part of a team
- Proficiency in using computer systems, software, and technological tools relevant to the role
- Proficient reading and writing skills in English, Spanish, Papiamento, and Dutch (or Dutch, the official language in Aruba) is preferred
- Should have basic computer skills and be capable of utilizing the computer as an appropriate daily tool. Proficient in using Microsoft Word, Excel, Outlook, all Certified Dealer Software
- Ability to manage own time efficiently
- Take initiative and work well unsupervised
- Ability to maintain a professional appearance and interact positively with others.
- Able to work under stress.
- Customer friendly
- Discreet and reliable
