Frequently Asked Questions
Find all types of questions, with answers to everything you need! Whether it’s about service, accounting, or parts, you’ll find it all here!
01.
Accounting
Yes, there is. You can reach the Accounting Department directly by dialing 524-4460.
Yes, there is. All of our Local Bank Account information are located on our Service and Parts Invoices. But just in case, here they are:
Aruba Bank 4000141
CMB 21482707
RBC 30498688
SWIFT CODE for international Transfer is: CMBAAWAX
Yrausquin’s Chamber of Commerce number is 11883.0 and Yrausquin’s Tax ID is 3007070.
02.
Parts
Off-course you can place any order over the phone, WhatsApp or e-mail. However, if the order consists of a special-order part, this will need to be prepaid upfront. In such a case you can also make a payment transferred and once confirmed you will be notified.
Returning an item depends on the type of item. The purchased invoice must go with all claims and returned goods. Please note that there are no returns on electric or special-order parts. No return after 3 days.
In the case of a refund, depending on the amount of the refund this can be done right away. Otherwise, a bank transfer will be made, or store credit can be granted to your account if you like.
When it comes to ordering the correct part for your vehicle, it is always one of our requirements to search this by using the correct VIN #. This will ensure that the parts is the correct ones for your vehicle specs in case of multiple models with different specs in the market.
For parts that are not in stock, we have several methods for ordering this. One method takes longer than the other. We order our stock orders every week, by weekly or monthly, depending on the manufacturer. These are shipments that arrive by boat and have the longest lead time.
Every manufacturer also has an emergency ordering system and a VOR (Vehicle Of Road) ordering method. Depending on the size and amounts of parts needed we could use one of these methods.
We also have contact with dealers in the US and could have these items shipped quicker if required. Lead times differ from source but here are some of our latest updated average lead times if there are no delays with parts, shipping or customs.
Brand : Ford US
Emergency : 27
VOR : 11
Brand : Ford Europe
Emergency : 31
VOR : 12
Brand : Mitsubishi
Emergency : 43
VOR : 34
Brand : Mercedes-Benz
Emergency : 28
VOR : 17
Brand : Other sources
Emergency : Please ask your service or parts advisor
VOR : Please ask your service or parts advisor
In the case of such an event, all claims and returns must be accompanied by an invoice and within 3 days of the physical parts hand over date. After inspection, a replacement part will be supplied for you at no extra charge.
03.
Body Shop
Yes, Yrausquin has its full ultramodern body shop equipment right here on our premises.
For any collision related damage or just a simple Paint job quotation, there is no need to make an appointment. You can pass freely from Monday to Friday between the hours of 9am to 12pm and 2pm to 4pm.
No, our quotation pricing is set to our local currency (Aruban Florins), but because of the estimating software provider being from the states, this is showing up as US$.
Your Insurance Company will grant you and arrange for you a Rental vehicle if needed. This is not done or advise by Yrausquin.
Here at Yrausquin, we will provide your Insurance Company with a damage assessment quotation withing 48 hours (about 2 days). Once the quotation has been received, your Insurance Company will assign a vehicle damage inspector to review and approve the quotation.
The expected time of arrival for receiving parts varies per Brand and per Model based on their source. Yrausquin will do its best to get these as soon as possible, to put your vehicle back on the road.
Yes. Our Body Shop can restore any Brand to its original pre-collision status.
Yes, Yrausquin is affiliated with all Insurance Companies, to make your unpleasant experience into a smooth and fast recovery.
We normally try to have all vehicles ready by the end of the pre agreed workday. If for some reason the stipulated time cannot be met, your Collision Specialist will contact you.
04.
Sales
FORD NA sourced vehicles have a Bumper to bumper limited warranty of 3 years or 100,000 km (whichever comes first) and a Powertrain warranty of 5 Years or 100,000 km (whichever comes first).
2024 FORD Ranger and Everest have a Bumper to bumper limited warranty of 3 years or 100,000 km (whichever comes first).
2025 FORD Territory have a Bumper to bumper limited warranty: 5 years or 150,000 km (whichever comes first).
FORD HYBRID vehicles have a Bumper to bumper limited warranty of 3 years or 100.000 km (whichever comes first), a Powertrain warranty of 5 Years or 100,000 km (whichever comes first) and a High voltage battery, DC/DC Converter & Ecvt of 8 years or 160.000 km (whichever comes first).
LINCOLN vehicles Bumper to bumper limited warranty of 4 Years or 80,000 km (whichever comes first). Powertrain warranty: 6 Years or 110,000 km (whichever comes first).
LINCOLN HYBRID vehicles Bumper to bumper limited warranty of 4 Years or 80,000 km (whichever comes first), a Powertrain warranty of 6 Years or 110,000 km (whichever comes first) and a High voltage battery, DC/DC Converter & eCVT of 8 Years or 160.000 km (whichever comes first).
MITSUBISHI vehicles Bumper to bumper limited warranty of 3 years or 100,000 km (whichever comes first).
MERCEDES-BENZ vehicles 2 Years Bumper to Bumper Mercedes-Benz new vehicle Warranty from delivery date with unlimited mileage and a 5 years or 100.000 KM Limited Warranty.
Fuel economy refers to the number of KM a car can travel using a specific amount of fuel.
Yes, we do. Yrausquin Motors leases to companies registered in the Aruba Chamber of Commerce.
We do lease agreements between 3 to 5 years depending on the brand. The process starts by requesting a quotation. Once you agree with the price, the Lease Department will request from you a copy of the Aruba Chamber of Commerce, a copy of the ID of the person authorized to sign and who is registered on the Aruba Chamber of Commerce, Audited Financials, and a Reference letter from the Bank. These are our eligibility requirements.
What is included in your lease depends on the type of lease, Full Operational or Financial Lease.
Full Operational lease includes the maintenance of the vehicle, license plate and Insurance coverage. Not included in any lease option are fuel usage / expenses, and damages if not covered by the insurance company.
We do not do in-house financing, but we work with all banks in Aruba, and we will be happy to help you with your request.
The monthly payments depend on many factors, such as down payment, trade-in, campaigns, bank interest rates, value price of the chosen vehicle and how many years you want to have this financed by your bank.
Yes, we trade in all brands of vehicle, but not older than 7 years of current year. Vehicle will be subjected to an inspection.
05.
BDC
Our Service Department gate opens at 7.30 am. In case that this is still a little late for your, please note that we have an Early Bird / Late Owl drop box that you can use.
A regular service including a multipoint inspection for Ford starts at AWG. 180.40, for Lincoln it starts at AWG. 216.70 and Mitsubishi at AWG. 190.40. For Mercedes-Benz, it all depends on what service is requested à Service A or Service B and the mileage these would be required. To get a close enough estimate, please contact our Service Department on 524-4450.
Our operation hours are from Monday to Friday – 8am to 6pm Nonstop, and Saturday’s from 9am to 1pm.
All your next vehicle service appointments are scheduled pro-actively according to your vehicle’s manufacturer recommendation, however, should you need to know or forget about this, you can simply give us a call at 524-4480 and one of our Operators will be happy to verify this for you.
You can sit and wait for your vehicle if you want to. During this time, you can sit and enjoy a nice cold or hot beverage in our launch area.
The duration of a regular service is approximately between 1 and 1.5 hours. This can always be verified and confirmed with your assigned service advisor during the vehicle drop off in the morning.
We will do our best to have this done by the requested time and if the schedule allows it, but you can always request this from your Service Advisor during the morning vehicle inspection.
Our Service Advisors are trained to give at least one update between 2 pm and 3 pm in the afternoon. In case you missed their call, you can always return the call and ask for a status update.
Loaner vehicles are only applicable for Lease Customers who have this in their signed Lease contract, but if you need a Loaner vehicle, we can always help you arrange a Rental vehicle for the day.
Yes, you can. In this case, you would need to make use of our Early Bird / Late Owl drop box services.
Our Early Bird / Late Owl drop box is located on the right side on our buildings main entrance, just below our street number (#112) markings. Just grab an envelope, fill in the requested information plus the desired services.
The earliest time would be 7.30 am, prior than that would be to use the Early Bird / Late Owl drop box, and the latest you can bring your vehicle to get the scheduled work done on the same day (depending on the kind of work) would be 14 PM.
06.
Service
You can bring your vehicle without an appointment, for any of our Quick Lane services. For any other services, we encourage every customer to make an appointment, to be sure that you have no worries about your vehicle not being finished on time, and no hassle of standing in line.
During a service appointment, our Service Technician’s will replace the oil and oil filter and perform a Multipoint Inspection (MPI) on your vehicle. This MPI starts with a test drive then we perform all inspections necessary to know if there will be any other items needed and complete our MPI report. Then we continue with the replacement of the Oil and Oil Filter, clear the AC drain, Rotate the tires, if possible, suspension and steering is lubricated where possible, top off all fluids if needed and possible. All done by our factory trained technicians.
Do you own a Mitsubishi? The factory recommended service intervals for gasoline or diesel engine is: Every 3 months or 5.000 km (whichever comes first)
Do you own a Ford or Lincoln? The factory recommended service intervals for gasoline or diesel engine is: Every 6 months or 8.000 km (whichever comes first, model years 2010 and newer), For model years older than 2010, this is every 3 months or 5.000 km (whichever comes first).
Do you own an Electric / Hybrid Ford or Lincoln? The factory recommended service intervals is: Every 12 months or 10.000 km (whichever comes first)
Do you own a Mercedes-Benz? The factory recommended service intervals is: Every 12 months or 10.000 km (whichever comes first)
The difference between the regular service and quick lane special is what we do in the Multipoint inspection (MPI) that influences the price.
- In the Regular Service, we will replace your vehicles oil and oil filter, clean the AC drain, rotate tires, lubricate suspension, and perform a free multipoint inspection.
- In the Quick Lane Service, we will replace your vehicles oil and oil filter together with a free multipoint inspection.
It all depends which way your part is ordered
- If your vehicle not drivable, we will order your part the fastest way possible, which will take about an estimated time of 2 weeks.
- If your vehicle is drivable, we will order your part the normal way, which will take about an estimated time of 4 weeks.
Please keep in mind that the estimated time can change due to availability of the necessary part and / or shipping delays.
Our Shuttle Service according to districts is as follows:
8:15-9:00 Noord & Oranjestad Area
9:00-10:00 Santa Cruz & Paradera Area
10:00-11:00 Pos Chikito, Savaneta & San Nicolaas Area
The cost of diagnostic is determined by the type of diagnostic needed. The most common is the electrical diagnostic that includes a malfunction light on or check engine light. To check the check engine light, we need to hook up a diagnostic tool on your vehicle and perform a quick test. The quick test starts at Awg. 79,50. The quick test provides us with information that we will need to perform a pinpoint test. A pinpoint test cost starts at Awg. 36,60 depending on how many codes there are and how extensive the diagnostics are. So, the starting price of a diagnosis is Awg. 116.10. Once these tests are done, we will be able to provide an estimate of the parts needed and/or repairs needed to repair your vehicle.
Do you own a Mitsubishi?
- The limited warranty is 3 years or 100.000km, whichever comes first.
- For detailed information, we recommend looking at your vehicles warranty manual.
Do you own a Ford?
- The limited warranty is 3 years or 100.000 km on all 2020 model year Ford vehicles. All model older than 2020 has a limited warranty of 3 years or 60.000 km
- If you bought a vehicle that was made in the USA, Canada or Mexico, your vehicle will receive an added 2-year Powertrain Warranty.
- For detailed information, we recommend looking at your vehicles warranty manual.
Do you want more peace of mind you can purchase an Extended Warranty till your vehicle is up to 8 years old.
Do you own a Lincoln?
- The limited warranty is 3 years or 100.000 km and will receive an additional 2-year Powertrain Warranty.
- For detailed information, we recommend looking at your vehicles warranty manual.
Do you own a Mercedes-Benz?
- The limited warranty is 2 years with unlimited mileage (With an additional 3 years or 100.000 km limited warranty on certain vehicles)
- For detailed information, we recommend looking at your vehicles warranty manual.
We can wash your vehicle upon request on our premises by Clean Wheels. They offer Outside only, inside only, or Complete in and out wash.
Yes, but towing the vehicle to the dealership is less expensive than if we go. If you require us to go, there needs to be a wireless internet connection where the vehicle is at, and we will be limited to what we can perform as we have all the equipment and necessary tools at our workshop.
If you want, we can arrange roadside service assistance for your vehicle. A trusted third part company will perform this service.
At our Quick Lane department, we do. We take care of any make or model. From brake repairs to batteries, tires to belts & hoses replacements. No appointment necessary.
If you need your vehicle to be ready at a specific time, please inform your Service Advisor on the day of your appointment. If this is not the case, your vehicle will be ready to collect after 4 pm.
Yes, there is. For additional information on all our After Sales Services, please click the following link to download our After Sales Guide to always have handy.
