High service quality
“We try to help our clients to the max of our abilities.”, says B.D.C. Coordinator Alicia Mangru. She believes that a company with high service quality will offer services that match or exceed its customers’ expectations.
Likewise, for Parts Salesman Evert Piar, quality service is his number one priority. “We want to reflect Yrausquin’s values for everybody to understand and I see this in our employees.” Marketing Coordinator Orol Henriquez, believes that empathy is how Yrausquin as an organization delivers its services in a way that makes the company seem empathetic to its customer’s desires and demands.
70 years Yrausquin
70 years is a huge achievement for Yrausquin, reflected in a great sense of commitment and accountability at the heart of this family firm. Managing Director Ruben Yrausquin believes that assurance is the confidence and trust that customers have in the company.
It’s especially important with services that a customer might perceive as being above their ability to properly evaluate, meaning that there has to be a certain element of trust in the organization’s ability to deliver. Yrausquin’s employees are mindful of earning the trust of their customers if they want to retain them.
Quick Lane, Bodyshop and Parts
In addition to offering brand new and certified pre-owned vehicles, we have a full-operational Quick Lane, Service department, Body Shop and Parts department, backed up by a small team dedicated to provide excellent service, perform routine maintenance and repair jobs, fix collision repairs and offer genuine parts including Motorcraft.
Our Quick Lane Tire & Auto Center services all makes and models including right-hand-drive. No appointment is necessary. You can drop in at our Quick Lane, sit and wait in our lounge area while enjoying a nice cup of coffee or beverage on the house and free WIFI, until your car is ready.
