Open Vacancy
Business Development Center Sales Coordinator m/f
Full description
JOB SUMMARY
The Business Development Center Sales Coordinator’s core duty and responsibility is to develop marketing qualified leads into sales qualified leads.
This role involves identifying sales opportunities, conducting outbound sales activities 3.2, and collaborating with internal teams to convert leads into customers.
The Business Development Center Sales Coordinator plays a crucial role in expanding the dealership’s customer data base and achieving sales targets.
The Business Development Center Sales Coordinator is responsible for receiving, processing, verifying, and distributing information to the teams from both inbound and outbound calls, to include but not limited to inquiries on new and pre-owned vehicles, internet leads, and providing general information.
On any given day, a variety of tasks may be performed.
MAIN DUTIES AND RESPONSIBILITIES
The main duties and responsibilities of the Business Development Center Sales Coordinator role are mentioned below.
General
- Provide information by answering questions and requests.
- Ensure maximum customer satisfaction and loyalty, whilst working together with other departments.
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Maintain high ethical standards in daily activities.
- Prioritize work to ensure all deadlines are met.
- Address client complaints and refer them to the appropriate manager for additional follow-up and resolution.
- Maintain a clean and professional environment.
- Take initiatives to help others in the company as needed or required.
- Assist Host / Hostess accommodating waiting customers in the Showroom.
- Responsible for other duties as assigned and/or required by business need.
Business Development Center Sales Coordinator activities
- Identify and research potential customers through various communications channels, including online research by using the Lead Funnel Management.
- Conduct outbound sales activities, such as cold calling, email campaigns, and social media outreach, to generate leads and create sales opportunities.
- Qualify leads by assessing their needs, budget, and purchasing timeline to determine their potential as customers by using the Yrausquin Lead qualification Method.
- Build and nurture relationships with prospects.
- Contact customers timely for an ESP upsell.
- Support effective sales presentations and product demonstrations to showcase the dealership’s offering and address customer needs as per established company process.
- Follow up with online leads in a timely and persistent manner, maintaining regular communication to move them through the sales funnel including and the administration as per company established process.
- Collaborate with internal teams to align strategies and ensure a seamless customer experience.
- Take initiative and contribute to the marketing input as needed.
- Coordinate with the sales team to schedule appointments and facilitate customer visits.
- Ensure that appointments are scheduled, confirmed and posted in the CRM system and no-show customers are contacted and rescheduled.
- Provide information by addressing all inquiries, concerns, and complaints of customers and colleagues.
- Create letters, postcards, WhatsApp messages, and emails based on a pre-defined timeline for follow-up and appointment reminders.
- Track and documents all activities and customer interactions in the customer relationship management (CRM) system.
- Maintain the customer information in the database.
- Maintain the client database to make sure the sales team can access current information on all leads.
- Maintain a clean and presentable counter at all times.
- Greet, welcome, direct, and announce customers in a friendly and courteous manner.
- Create new lead for sales using CRM.
- Receive inbound calls on new and pre-owned vehicles with a goal to try to establish a firm appointment date and time from the prospect customer to visit dealership. Print out all necessary documentation from the DMS to add to customer file.
- Prepare MIT: Memorandum of registration.
- Assist in compliance process by follow up for documentation and uploading to connect ID.
- Assist in delivery checklist form.
- Assist with first service appointment if not made.
POSITION REQUIREMENTS
- Minimal MAVO diploma or equivalent preferred.
- At least 1 year experience in business development, sales, or customer service roles, preferably within the automotive industry.
- Effective interpersonal and communication skills, with the ability to build relationships and influence customers effectively.
- Strong prospecting and negotiation skills, with the ability to identify and convert sales opportunities.
- Results-oriented mindset with a track record of meeting or exceeding sales targets.
- Familiarity with customer relationship management (CRM) systems and sales tools.
- Self-motivated and proactive, with the ability to work independently and as part of a team.
- Proficiency in using computer systems, software, and technological tools relevant to the role.
- Proficient reading and writing skills in English, Spanish, Papiamento, and Dutch (or Dutch, the official language in Aruba) is preferred.
- Should have basic computer skills and be capable of utilizing the computer as an appropriate daily tool. Proficient in using Microsoft Word, Excel, Outlook, all Certified Dealer Software.
- Ability to manage own time efficiently.
- Take initiative and work well unsupervised.
- Ability to maintain a professional appearance and interact positively with others.
- Able to work under stress.
- Customer friendly.
- Discreet and reliable.
SKILL REQUIREMENTS
Skills required to perform principal/additional duties and responsibilities:
Achieving High Standards focuses on ensuring customer satisfaction, getting results, displaying professionalism, and maintaining awareness of details. This includes understanding the importance of serving the customer and anticipating their needs, being a “self-starter”, consistently achieving or exceeding goals, showing concern for all aspects of the job, monitoring activities over time and following ethical standards set by the company.
Working Effectively with Others focuses on valuing teamwork, listening, speaking and writing effectively, and influencing customers. This includes being aware of the impact of one’s own behavior on others, using active listening skills to demonstrate understanding and sensitivity, adjusting explanations for different audiences to ensure understanding, expressing ideas clearly and organizing them in a logical and concise form, and persuading others to change their opinion based on the information that one provides.
Handling Pressure focuses on adapting to change, maintaining composure, resolving conflicts, and multi-tasking. This includes the willingness and ability to change work practices or priorities in response to changing conditions, maintaining performance under stress or opposition, maintaining quality while shifting back and forth between two or more activities, remaining sensitive to time deadlines and conflict situations, and settling disagreements by objectively analyzing viewpoints.
Managing Complexity focuses on planning and prioritizing, problem solving, and making decisions. This includes re-evaluating priorities and re-organizing workload to meet demands, identifying problems, determining relationship between “cause” and “effect” and examining information from different sources to formulate the best course of action.
Applying the Basics focuses on referencing written information, applying basic math skills, using computer systems, following and learning new procedures, maintaining awareness of and following safety procedures, and troubleshooting problems. This includes understanding information gathered from written text, diagrams and graphs; solving arithmetic problems; using computer systems to access and input information; and being able to locate and identify problems encountered on the job.
Understanding and Using Business Knowledge focuses on applying technical knowledge, updating necessary training and certifications, and using knowledge of dealership operations. This includes the ability to apply the appropriate technical knowledge necessary to complete automotive repairs and services. It also involves understanding and applying appropriate technical knowledge and experience to perform automotive services including maintenance, diagnosis and repair, and installation effectively using dealership resources, such as tools, electronic and drivability equipment to perform the job. Other skills include assisting in controlling costs and executing dealership policies and procedures to ensure customer loyalty
Yrausquin
L.G. Smith Boulevard 112
Oranjestad
Aruba
Email: info@yrausquin.com
Tel: (297) 524 4444
Fax: (297) 582 6661
(297) 524 4480
Our opening hours are from:
Monday to Friday:
8:00 AM – 5:30 PM
Saturday:
9:00 AM – 1:00 PM
( including Service Dept. & Quick Lane® )